Job Details


 Job Summary

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  • Job Title: Service Advocate II
  • Job Code: SA-FA-SAII
  • Job Location: Byron Center, MI 49316
  • Job Date: 10/21/2021
  • Duration: 12 Months
  • First Shift: 10:30 am - 07:00 pm

 Contact Details

Name: RCI TL
Phone: 908-906-8527

 Job Description

SourceAbled is seeking an entry level remote Service Advocate II with a background as a Customer Service Representative to work for our insurance client.

All candidates with Autism are encouraged to apply for this Autism And Work program role. 

This is an Remote Direct Hire job opportunity!

Candidates in the greater Grand Rapids, MI - Tampa,FL -  Dallas/Fort Worth, TX or Cleveland, OH areas will only be considered for this role. 

Job Summary
Communicates with internal and external customers about qunderwriting guidelines, policies and marketing initiatives to service customer accounts. Utilizes competencies and skills to provide a positive customer experience.

Essential Job Functions
  • Models core values.
  • Stays current with relevant product(s).
  • Attains performance level standards as outlined in performance objectives.
  • Reviews problems and communicates with appropriate personnel to obtain information when necessary.
  • Analyze, clarify and resolve intermediate policy and account related questions from internal and external customers.
  • Responds to customer inquiries through appropriate mediums.
  • Continues to build personal skill set by participating in in-house or outside insurance / industry related courses / seminars as deemed necessary to expand product / system knowledge.
  • Understands and strives to support organization’s overall strategy.
  • Performs other duties as assigned.

  • Training: Training will be provided for billing, underwriting guidelines and policy processing job duties.
  • Innovation: Identifies and suggests innovative process changes to support business practices.
  • Business Results: Meets individual performance, metrics and goals.
  • Communication: Above average written and verbal communication skills.
  • Teamwork: Accepts feedback when offered to reach full potential and works well with others in addition to incorporating best practices from others.
  • Besides some sedentary work, job duties require some or all of the following physical activities: Standing, carrying/lifting up to 10 pounds, seeing and hearing, walking, reaching, pushing and pulling, and speaking, reading, and writing.

Physical Environment
Required job duties are normally performed in a climate-controlled office environment

Education Requirements
High school diploma or equivalent required. - Bachelor's degree preferred.

Experience Requirements
Proven competency performing Service Advocate essential job function and special skills or relevant experience.

Special Skill Requirement
  • Consistently meeting or exceeding performance measurement goals
  • Critical Thinking
  • Advanced conflict resolution skills
  • Capable of executing tasks with minimal supervision

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